Giftports.com | Warranty and Return Policy

Warranty Terms

Unless otherwise stated, all products are covered under the manufacturer’s warranty. To be eligible for the warranty, you must thoroughly inspect the product upon delivery. Do not accept the product if you notice any damage; instead, create a report. Modifications to the product, deformation of the product, or alteration of the original design of the product are excluded from the warranty.

Return Policy

Giftports.com offers a 14-calendar-day return period starting from the delivery date of the product.

• Return Shipping Costs: The cost of returning the product from your address to our online store is your responsibility. We recommend sending the product via registered and/or insured mail. The rates and conditions of PostNL apply; you can find an overview here. You may also return using DPD or UPS (refer to their websites for rates).

• Packaging Requirements: Since shipping is at the sender’s risk, the package must be securely packaged. Please return the goods complete, in the original packaging, and undamaged. We will refund the amount you paid for the order/product, excluding shipping costs, within 14 days after receipt.

• Condition of Returned Products: If the buyer cannot return the received product, returns only partially, or returns it in a deteriorated condition, the buyer will need to compensate for the depreciation in value. The buyer can minimize the risk of depreciation by not using the items and refraining from actions that could affect the product’s value. For hygienic reasons, the product MUST NOT have been used.

• Refund Method: We will refund you using the same payment method used for the original transaction.

• Applicability: This return guarantee applies exclusively to consumers. Businesses can contact our customer service for inquiries regarding return possibilities.

Return Process Steps

For a smooth handling of your return, please follow the steps below:

Step 1

First, contact our customer service to inform us that you wish to return a product. You can reach us via:

• Email: info@giftports.com (recommended)

Step 2

Include the order confirmation/invoice along with the return/cancellation form in the package being returned. Click here to access the return/cancellation form.

Step 3

Pack the goods, including the invoice and all accessories, in sturdy shipping packaging. Please note that some products are very sensitive. Secure and shockproof packaging can prevent damage and depreciation in value.

Step 4

Products can be returned to the following address:

Giftports.com (Returns)
Strijkviertel 35 H
3454PJ DE MEERN, NL

For more information, please refer to our Terms and Conditions.

Contact Information

Giftports.com
Strijkviertel 35 H
3454PJ DE MEERN, Netherlands
Email: info@giftports.com
Phone: +31 633153079

Important Notes

• Hygiene: Products that have been used cannot be returned for hygienic reasons.
• Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a traceable and/or insured shipping method.
• Depreciation: Ensure that the product is not damaged to avoid any depreciation in value.

Disclaimer

This content clearly outlines the warranty and return policies for Giftports.com, ensuring transparency and building customer trust. It adheres to EU and Dutch regulations, providing necessary information to consumers while protecting the business.